Shipping & Delivery

USA Shipments offer UPS and United States Postal Service as methods of shipment. All international orders will be shipped

understand that we are a small company and it takes us a bit longer to get orders out than you may be used to. We strive to get all orders packed and shipped out within 5-7 business days from receipt.

You will receive an order confirmation email once your order is received and also a shipping from customer_service@soulovagold.com once your order is shipped. Please check your spam for the address listed above if you have not gotten any confirmations. We do not work on weekends nor do we ship on holidays.

PLEASE NOTE:

Once your order has left our facility, UPS will be the preferred carrier for all shipments.

UPS will take 3-4 business days to deliver in within Europe and 7-14 business days to the US and other territories, starting from when you receive your confirmation email.

The area you live in will determine the cost of shipping, dependant on whether it is a residential or business area.

WORLD WIDE SHIPPING:
Standard delivery is 3-7 working days, depending on the service you choose. Customs of each country may delay this time. The shipping cost will depend on size and weight of your package.

INTERNATIONAL ORDERS:
To ensure your package is delivered without issues, always add your phone number and email address upon placing an order. We use UPS, and they may try to contact you in regards to your order/delivery. Also, please be advised that we are not responsible for any duty or customs fees you may incur. If you decide to not pay the fee, the package will be sent back to us and only the product will be refunded. Before making a purchase, take this information into consideration.

Please note, your parcel can be delayed by customs, we have no control over this and cannot supply any details why or how long your parcel could be delayed.

SALE & MYSTERY BOX ITEMS SALES ARE FINAL!

We want you to be completely satisfied with your order. If you’re not, let us know at customer_service@soulovagold.com and we’ll make it right.

ORDERS OVER $100.00 USD

All orders over $100.00 USD receive free domestic shipping and will require a signature upon UPS delivery.